Customer journey mapping and smart recommendations

Online-to-offline behavioral mapping for real-time engagement and contextual recommendations, optimizing user experience, loyalty and lifetime value.

Straight to the bottom line


Journey mapping

Understanding the consumer journey across offline and online touchpoints, uncovering patterns and predicting behavior.



Real-time user engagement, optimized to personal profile and preferences, and adapted to real-time and predicted context.



Smart recommendations and next-best-action suggestions, based on detected and predicted consumer journeys.


Lifetime value

Personalised user experiences and contextual assistance, driving loyalty and lifetime value.

Customer journey mapping

  • Behavioral insights
    The Sentiance platform generates rich behavioral insights into customers’ lifestyle by tracking daily activity patterns and routines
  • Online-to-offline (O2O)
    These insights can be blended with declared and cross-channel interaction data to create a single and contextualized view of customers’ daily journeys
  • Path to purchase
    Sentiance pattern recognition and predictive modeling will uncover relevant and real-time moments to engage customers with offers and services when it matters most


  • Behavioral personalization
    Personalize engagement based on observed and predicted customer behavior
  • Contextual recommendations
    Adapt recommendations to inferred or predicted context for right-time engagement
  • Real-time assistance
    Proactively provide the right content and services based on real-time insights

Behavioral insights

  • Gather observed data in addition to declared data
  • Reduce costs of data collection through automation
  • Build profiles and context in a matter of weeks

Low cost & simple deployment

The setup requires a simple SDK integration into a smartphone app and provides a flexible API for accessing the driving events, context and scores.

  • Simple SDK integration into mobile application.
  • Over-the-air deployment enabling broad reach and selective activation.
  • Minimal battery and bandwidth usage, thanks to optimized sensor fusion and minimized GPS fixes.
  • Simple over-the-air software updates; no hardware updates or maintenance required.
  • Option to match driver to single car via mobile app connection to Bluetooth beacon in car.

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your customers.

Get the ultimate insights into your users’ behavior. Create personalized adaptive products and services and drive behavior change.

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