Trust Center

Security at Sentiance Technical and organizational measures

Sentiance is certified to ISO/IEC 27001:2022 and ISO/IEC 27701:2025. This page lists both certificates, the security measures behind them, how the SDK processes data on the device, our GDPR commitments and how to report a vulnerability.

Certifications

ISO/IEC 27001:2022

Certifying body: Brand Compliance, accredited by RvA (C 548)
Certificate number: To follow
Scope: To follow
Valid until: To follow 

ISO-27001-2022-RVA-ENG-black

ISO/IEC 27701:2025

Certifying body: Brand Compliance
Certificate number: To follow
Scope: To follow
Valid until: To follow

ISO-27701-2025-black

Security measures

  • The AWS cloud platform (Ireland region, eu-west-1) enforces multi-layered security.
  • Strict role-based access controls (RBAC) to limit data handling capabilities.
  • All data exchanges via the Sentiance API utilize encrypted TLS 1.2 connections with AES_128_GCM encryption and ECDHE_RSA key exchange.
  • AWS CloudTrail tracks all changes, ensuring traceability of data entry, alteration, and deletion activities.
  • Sensitive data is encrypted during storage and transmission, ensuring its confidentiality and integrity.
  • Security incidents are recorded and managed by the Privacy & Security Team, with corrective actions implemented promptly.
  • All employees and contractors sign confidentiality agreements and undergo background checks, including CV and credentials verification, before and during employment.
  • External security experts are engaged periodically to perform independent evaluations and ensure comprehensive coverage of potential vulnerabilities.

Read the full Technical & Organizational Measures

On-device privacy architecture

Edge computing is the next level for data privacy. The Sentiance SDK stays secure in your app. With edge computing, the data is collected and processed directly in the app.

Customer insights such as segments, location type, transport mode, and trip insights are generated on the user's device.

Each app integration of the Sentiance SDK generates unique credentials (app ID and key). Data is segregated by app and user within append-only logs.

Read more about the technology

GDPR and DPA

Protecting your personal data is of the utmost importance for Sentiance and we take the necessary precautions to safeguard your data and process it only in compliance with the General Data Protection Regulation (GDPR).

When Sentiance acts as a Processor, the Controller is notified without undue delay upon becoming aware of a personal data breach, along with sufficient information to enable the Controller to fulfill its obligations. Compliance with Data Processing Agreements (DPAs) is actively monitored to ensure adherence to contractual obligations and legal requirements.

The Data shall be owned by Licensee.

Data Protection Officer: privacy@sentiance.com. Controller: Sentiance NV, Michel de Braeystraat 52, 2000 Antwerp, Belgium.

Privacy Policy · SDK License Terms · Privacy Center

Coordinated Vulnerability Disclosure

If you find something, we want to hear from you. Send your findings to privacy@sentiance.com. We will acknowledge your report within 5 business days, keep you informed as the investigation progresses, and notify you when the vulnerability is resolved.

Read the CVD Statement

Contacts

For additional information, you can contact our privacy team at privacy@sentiance.com. Vulnerability reports go to the same address.

Post: Sentiance NV, Michel de Braeystraat 52, 2000 Antwerp, Belgium.

Need a document that is not listed here? Contact us.

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Last updated: 30 September 2026

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Sentiance delivers AI-native, on-device behavioral intelligence for mobile apps. We turn sensor data into real-time insights about how people move, drive, and live, enabling safer journeys, smarter experiences, and deeper engagement, all with privacy built in.  

We're the intelligence layer apps can't live without.

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